Refund policy

Because our products are custom-engraved and made specifically for each customer, all sales are considered final once the engraving process has begun.

However, we want you to love your purchase. If there is any issue, we will make it right.

Refunds & Replacements

We offer refunds or replacements in the following situations:

• The product arrives damaged

• The engraving is incorrect due to our mistake

• The item is defective or not as described

• The product arrives with manufacturing flaws

To request a replacement or refund, please contact us within 7 days of delivery with photos of the issue.

Non-Refundable Items

Because these items are personalized, we do not offer refunds due to:

• Customer errors in spelling, dates, or submitted artwork

• Change of mind

• Incorrect size, color, or material selected at checkout

If you notice a mistake after placing your order, contact us immediately. If engraving has not begun, we will try our best to update or cancel the order.

Cancellations

Orders may only be canceled before engraving or production has started. Once the customization process begins, the order cannot be canceled.

Shipping Issues

If a package is lost or delayed by the carrier, we will work with you and the carrier to resolve the issue.

Contact

For any questions or concerns, reach out to us at:
support@trivianengraving.com